refunds and exchanges
On this page you will find all the necessary information about returns and exchanges of our brand products.
We have described in detail the conditions, terms and procedure to make the process as simple and convenient as possible for you.
When is a refund
or exchange possible
— If the product has been opened and quality deficiencies have been identified during use or inspection that make it unsuitable for further use or reduce the declared characteristics.
— If the shelf life of the product has expired and its use may pose a health risk or does not meet established quality standards.
When a refund
and exchange is not possible
— In all other cases, the return and exchange of cosmetics is strictly prohibited by law, since this category of goods refers to products that have direct contact with human skin and health. Such restrictions are established to protect consumers and ensure sanitary and hygienic safety.
— Even if the original packaging is preserved and there are no signs of opening or use, cosmetics cannot be exchanged. The legislation considers the very fact of the possibility of product contact with the external environment as a sufficient risk, excluding its re-sale.
It is important to know
— We carefully control the quality and shelf life of all products at every stage — from purchase and storage to sale. This approach ensures that each purchase is not only safe for health, but also fully complies with the manufacturer's stated characteristics. We strive to ensure that you receive only fresh and high-quality products.
— If you have any questions, doubts or disputes, you can always contact our support service. Our experts will carefully consider your problem, provide the necessary explanations and help you find the optimal solution strictly within the framework of current legislation. We value the trust of our customers and do our best to ensure that every purchase leaves only positive impressions.